Privacy Policy

01

Information We Collect

Information You Provide

• Name and email address
• Billing address
• Payment details — processed securely by Razorpay or PayPal. We never store card numbers.

Information Collected Automatically

• IP address and approximate location
• Browser type and device information
• Pages visited and time on site
• Referring website
• Cookie and tracking data

02

How We Use Your Information

• To process your order and deliver your digital product
• To send order confirmations and purchase receipts
• To provide customer support — we aim to respond within 1–3 business days
• To send marketing and promotional emails, with your consent
• To improve our website and user experience
• To run advertising and remarketing campaigns via Meta Ads and Google Ads
• To comply with legal and regulatory obligations

03

Cookies & Tracking

We use cookies and similar technologies to operate our website and understand how visitors use it. You can manage cookies through your browser settings, though some features may not function without them.

• Essential Cookies — Required for basic site functionality
• Analytics Cookies — Google Analytics (GA4) to understand site traffic and usage
• Advertising Cookies — Meta Ads and Google Ads to serve relevant ads and measure campaign performance

04

Advertising & Analytics

We use Google Analytics (GA4) to track site performance and visitor behaviour. We run paid advertising through Meta Ads and Google Ads. These platforms may use cookies to display relevant ads to you on other websites based on your visit to ours.

You can opt out of personalised advertising through your Meta or Google account settings, or by visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

05

Email Communications

We use Gmail for direct customer support and Brevo (or a similar email platform) for marketing communications. We may send:

• Order confirmations and product delivery emails
• Customer support responses
• Promotional and marketing emails, where you have consented

You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Transactional emails related to your purchase will continue regardless.

06

Information Sharing

We share data only with trusted service providers who help us operate our business: payment processors (Razorpay, PayPal), email platforms, hosting providers, and analytics tools. These providers are contractually required to use your data only for services they deliver to us.

We may also share information when required by law, to protect our rights, or in connection with a business merger or acquisition.

07

Refunds

Refund requests are handled in accordance with our published Refund Policy. Please refer to that page for full details on eligibility and the process for requesting a refund.

To submit a refund request, contact us at sleepresetpro@gmail.com with your purchase email address.

08

Data Security

We apply reasonable technical and organisational measures to protect your personal data. These include SSL/TLS encryption, secure payment processing through authorised providers, and restricted internal access to personal information.

No system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security against every threat.

09

Indian Users & Applicable Law

Sleep Reset Pro is operated from India. We process personal data in accordance with applicable Indian laws, including:

• Information Technology Act, 2000 and the IT (Amendment) Act, 2008
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act) — as applicable upon enforcement
• Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020

Under the IT Rules 2011, you have the right to review, correct, or withdraw personal information you have provided to us. To exercise these rights, contact our Grievance Officer below.

Under the DPDP Act 2023, you have the right to access information about your personal data, correct inaccurate data, and request erasure of data that is no longer necessary. By using our website, you consent to collection and use of your data as described in this policy.

10

International Users & GDPR

We serve customers worldwide, including users in the European Economic Area (EEA), United Kingdom, and Switzerland. If you are located in these regions, you have the following rights under the GDPR:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

We process data based on contractual necessity, legitimate interest, legal obligation, or consent. Data transferred outside the EEA is protected by appropriate safeguards. To exercise your rights, contact us at sleepresetpro@gmail.com.

11

California Privacy Rights (CCPA/CPRA)

California residents have the following rights under the CCPA and CPRA:

• Right to know what personal information we collect and how it is used
• Right to request deletion of your personal information
• Right to correct inaccurate information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell personal information. Our use of advertising and analytics tools may constitute "sharing" under CCPA/CPRA. To submit a request, email sleepresetpro@gmail.com. We will verify your identity before processing your request. Our website does not currently respond to Do Not Track (DNT) signals.

12

Children's Privacy

Our website and products are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

13

Data Retention

We retain personal information only as long as necessary to fulfil the purposes in this policy, or as required by law.

• Purchase and transaction records — 7 years
• Marketing data — until you unsubscribe or request deletion
• Analytics data — up to 26 months

When data is no longer needed, we securely delete or anonymise it.

14

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email. We recommend reviewing this policy periodically.

15

Contact Us

For any questions, concerns, or data-related requests, please reach out. We aim to respond within 1–3 business days.